Warranty
What is covered after the work
Two windows, one page. 90 days on the labour we performed and 365 days on the part we fitted, counted from the day the repair is finished.
- Labour
- 90 days
- If the fault we repaired comes back inside the window, the return visit costs you nothing — no second diagnostic, no travel charge.
- Parts
- 365 days
- Genuine OEM parts only. A part that fails inside the year is replaced, and the labour to swap it is ours whether or not the labour window is still open.
Before the estimate
What is the warranty actually covering?
Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work. Everything below it is what that class of repair has actually run here, parts and labour together — a range rather than a single number, because the firm figure is only honest once the fault has been measured.
| What was wrong | Usual total |
|---|---|
| $80 diagnostic visit | $80 |
| Igniter or spark module replacement | $210–$540 |
| Burner valve or orifice service | $210–$650 |
| Oven thermostat or temperature sensor | $190–$550 |
| Convection fan or motor | $260–$700 |
Ranges, not quotes. Which band a job lands in depends on the part and on how much has to come apart to reach it, and that is settled by the diagnostic rather than by the telephone. The written estimate carries one figure and a lead time, and nothing is ordered until you have agreed to it.
Why the parts are OEM
A Wolf igniter, spark module, oven sensor or control board is matched to a specific assembly, and an aftermarket substitute that reads as a close-enough resistance on the bench often behaves differently at temperature. We fit genuine oem parts for that reason, and because a warranty is only worth what the part behind it is worth.
The part number is written on the estimate before it is ordered and on the invoice afterwards. Keep the invoice — it is the only document either window is counted from.
What is not covered
- A different fault on the same appliance. That gets its own diagnosis, and if it turns up on a warranty return visit we will tell you before touching it.
- Damage from a new surge event, a flood, a rodent in the cabinet, or work done by someone else after we left.
- Parts you supplied. If you bring your own part we will fit it and stand behind the labour, but the part itself carries whatever its seller gave you.
- Wear items consumed in normal use, and cosmetic marks that were on the appliance when we arrived.
- An appliance we advised against repairing, where you asked us to proceed anyway. That conversation goes on the estimate in writing.
How to make a claim
Call, give the date on the invoice and describe what the appliance is doing now. There is no form and no portal. If it is the same fault inside the window we schedule the return visit on the next available slot for your part of Clay County.
If it turns out to be something else, you will hear that on the phone or at the door — not after the work.
This is our warranty, not the manufacturer's
The cover described on this page is given by Pace Island Cooking Service and is enforceable against Pace Island alone. It does not extend, replace, shorten or interact with any manufacturer cover your appliance may still carry, and nothing we do here is performed on the manufacturer's behalf. If the appliance is still inside its original manufacturer cover, ask us first — you may be better served claiming that instead, and we will say so.
Every visit that leads to a repair starts at the same $80 flat diagnostic. Credited in full toward the repair if you go ahead with the work. Rates and terms carries the rest of it.
Asked on the telephone
What does the labour window actually cover?
The same fault returning inside it. If what was repaired fails again in that way, the return visit is ours. It does not cover a different fault on the same appliance, which is a fresh diagnostic, and it does not cover damage arriving from outside the appliance.
Are the parts genuine?
Genuine OEM parts only, matched to the serial number on the data plate rather than to the model name on the door, because one name can cover several revisions. The parts window is the longer of the two and it runs from the day the part was fitted, not from the first call.
How is a claim made?
By telephone, with the appliance and the date of the original visit. There is no form to fill in and no mailbox to write to. If the fault is the one that was repaired and it falls inside the window, a return visit is arranged and nothing is charged for it.