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Pace Island Cooking Service

Independent Wolf cooking-appliance repair · Clay County

Questions

Questions people actually ask

Everything below is answered the same way on the phone. Nothing here changes once a technician is standing in your kitchen.

Hands working at a lit burner on a stainless cooktop, screwdriver in one hand, the other steadying the cap
Most questions are answered before the van moves.

Money

What does the first visit cost?
A flat $129 diagnostic. That covers travel to your house, the time it takes to find the actual fault rather than guess at it, and a written estimate before anything is ordered. If you go ahead with the repair, the $129 comes off the final bill in full.
Will I know the price before the work starts?
Yes. Nothing is ordered and no labour is billed until you have a written estimate in hand and have said to go ahead. If the estimate is higher than the appliance is worth to you, you owe the diagnostic and nothing else.

The visit

When can you come out?
Monday to Friday, 8:00 am to 6:00 pm, and Saturday 9:00 am to 4:00 pm. Visits are scheduled — we do not run an after-hours call-out service, and we would rather tell you that plainly than promise a midnight arrival we cannot keep.
How far do you travel?
Fleming Island first, then Clay County and roughly forty miles around it. Eagle Harbor, Pace Island, Hibernia Plantation and the Doctors Lake frontage are all inside the usual week's route.

Parts and warranty

What is covered after the repair?
Ninety days on our labour and three hundred and sixty-five days on the parts we install. We fit genuine OEM parts. If the same fault returns inside that window, the return visit is on us.

What we work on

Do you work on anything besides Wolf?
No. We work on Wolf cooking appliances only — ranges, rangetops, cooktops, wall ovens, steam and speed ovens, warming drawers, outdoor grills and the ventilation that goes with them. Keeping to one manufacturer is why the diagnosis is quick.
Are you an authorised service centre?
No, and we will never say otherwise. Pace Island Cooking Service is an independent repair company. We are not affiliated with, authorized by, or endorsed by Wolf or its parent company, Sub-Zero Group, Inc. We use the brand name only to say which appliances we service.