Questions
Questions people actually ask
Everything below is answered the same way on the phone. Nothing here changes once a technician is standing in your kitchen.
Before the estimate
What will it cost before anyone touches it?
Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work. Everything below it is what that class of repair has actually run here, parts and labour together — a range rather than a single number, because the firm figure is only honest once the fault has been measured.
| What was wrong | Usual total |
|---|---|
| $80 diagnostic visit | $80 |
| Igniter or spark module replacement | $210–$540 |
| Burner valve or orifice service | $210–$650 |
| Oven thermostat or temperature sensor | $190–$550 |
| Convection fan or motor | $260–$700 |
Ranges, not quotes. Which band a job lands in depends on the part and on how much has to come apart to reach it, and that is settled by the diagnostic rather than by the telephone. The written estimate carries one figure and a lead time, and nothing is ordered until you have agreed to it.
The money questions below are the ones the telephone gets most. When a repair is worth doing answers the longest of them — repair against replacement — with both tables on one page.
Money
- What does the first visit cost?
- A flat $80 diagnostic. That covers travel to your house, the time it takes to find the actual fault rather than guess at it, and a written estimate before anything is ordered. If you go ahead with the repair, the $80 comes off the final bill in full.
- Will I know the price before the work starts?
- Yes. Nothing is ordered and no labour is billed until you have a written estimate in hand and have said to go ahead. If the estimate is higher than the appliance is worth to you, you owe the diagnostic and nothing else.
- Is it worth fixing, or should I replace it?
- Usually fixing, and the arithmetic is published here rather than asserted. Every repair band on this site sits well under half of what a comparable replacement appliance costs, before delivery or fitting is counted at all. Where it stops being worth doing is an obsolete part, or two faults at once on a tired unit.
- How much do you charge per hour?
- There is no hourly rate here, and quoting one would be a guess dressed up as a price. What the part is, and how much has to come apart to reach it, decide the labour — so the work is priced by the repair instead. The visit itself is a flat $80, credited to the repair.
- Which part is the expensive one?
- The control board, on every cooking appliance this bench opens. It sits at the top of the published band table, above the igniter, the sensor and the burner valve. It is also the part blamed wrongly most often: a damaged path to a healthy board reads the same from the kitchen, so the supply is measured before the board is quoted.
- Why would two quotes for the same symptom differ?
- Because the symptom is not the fault. A cold oven can be an element, a relay, a sensor or a control, and those are four different bands. Access changes it again: a built-in carried by joinery takes longer to reach than a freestanding range. A figure given before either is known is not a quote.
The visit
- When can you come out?
- Monday to Friday, 8:00 am to 6:00 pm, and Saturday 9:00 am to 4:00 pm. Visits are scheduled — we do not run an after-hours call-out service, and we would rather tell you that plainly than promise a midnight arrival we cannot keep.
- How far do you travel?
- Fleming Island first, then Clay County and roughly forty miles around it. Eagle Harbor, Pace Island, Hibernia Plantation and the Doctors Lake frontage are all inside the usual week's route.
Parts and warranty
- What is covered after the repair?
- Ninety days on our labour and three hundred and sixty-five days on the parts we install. We fit genuine OEM parts. If the same fault returns inside that window, the return visit is on us.
What we work on
- Do you work on anything besides Wolf?
- No. We work on Wolf cooking appliances only — ranges, rangetops, cooktops, wall ovens, steam and speed ovens, warming drawers, outdoor grills and the ventilation that goes with them. Keeping to one manufacturer is why the diagnosis is quick.
- Do you repair heating or air conditioning?
- No. This is a kitchen appliance shop. We work on Wolf cooking appliances and on the hood above them, and the duct that carries cooking air out of the house is part of that hood. A furnace, a heat pump, an air handler, a thermostat or the ductwork that conditions the rooms is a different trade and not one we work in — if that is the call, we say so on the telephone instead of booking a visit.
Who we are
- Are you an authorised service centre?
- No, and we will never say otherwise. Nobody at the factory sent us, appointed us or vets us, and we hold no manufacturer programme of any kind. We use the brand name only to say which appliances we service. The formal statement of our standing is in the footer of every page.