Legal
Privacy
Short, because there is not much to say. This site collects very little.
This website
Every asset on this site — fonts, styles, images, scripts — is served from the same domain as the page you are reading. There are no tags, no embedded maps, no social widgets and no advertising. No cookie is set, so there is no cookie banner to dismiss.
Our host records standard web-server logs (IP address, timestamp, requested path, user agent) for security and capacity purposes. We do not join those logs to anything else and we do not use them to build a profile of you.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
When you call us
If you call, we keep what we need to do the job: a name, a phone number, a service address, the appliance and what it is doing. We use it to schedule, to order the right part and to honour the warranty afterwards. We do not sell it, rent it or trade it, and we do not add you to a mailing list you did not ask for.
Third parties
Parts distributors receive the model and serial number needed to fill an order. Nothing else about you leaves this business except the PostHog visit recordings described on this page, and where the law requires it.
Asking us about your information
Call (904) 822-9883 and ask. We will tell you what we hold, correct it if it is wrong, and delete it if there is no outstanding warranty or legal reason to keep it.